WordPress not connecting with Gravatar

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  walkerrragsdale · Member · Sep 11, 2020 at 2:59 am

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  I blog for a website and when I try to log into Gravatar to upload a pic it doesn’t recognize the login. I created a Gravatar account but it won’t connect with the website I post on. Any ideas on what to do?

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  staff-zinnia · Staff · Sep 11, 2020 at 2:11 pm

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  Hi –

  It sounds like you aren’t signing in to the correct account. Do you have the credentials for the site that you’re working for? Do not post them here.

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  walkerrragsdale · Member · Sep 11, 2020 at 2:43 pm

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  Hi, Yes. I am trying to sign in using the exact same credentials that I use to sign into the website to post.

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  musicdoc1 · Member · Sep 11, 2020 at 3:42 pm

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  staff-zinnia,

  The Gravatar profile page for the username walkerrragsdale account, https://en.gravatar.com/walkerrragsdale, contains a link to the self-hosted site https://www.lovebscott.com/, so I presume Jetpack is connecting the two.

  If so, would the email address on the self-hosted site have to be the same as account email address of the WordPress.com site for Gravatar to work on the self-hosted site?

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  musicdoc1 · Member · Sep 11, 2020 at 3:43 pm

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  I mean the email address used to log into the self-hosted site.

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  walkerrragsdale · Member · Sep 13, 2020 at 4:29 pm

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  Any tips?

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  staff-doublebassd · Staff · Sep 13, 2020 at 7:05 pm

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  Hi there,

  You’re right, @musicdoc1 – The email address you use to sign in to your self-hosted site must match the email address you use for your WordPress.com site in order for your Gravatar to show.

  So, @walkerrragsdale, make sure that the Gravatar email matches your self-hosted login email and let me know if that works.

  For more information, please visit: https://wordpress.org/support/article/how-to-use-gravatars/

  Thanks,

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  walkerrragsdale · Member · Sep 13, 2020 at 7:55 pm

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  @darnelidbbles any help on how to change the email? Ive never received the email to confirm to change my email address.

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  staff-doublebassd · Staff · Sep 13, 2020 at 8:06 pm

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  What was the email address? I can look into this for you.

  Thanks,

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  walkerrragsdale · Member · Sep 13, 2020 at 8:15 pm

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  @darnelidibbles the current email is (email visible only to moderators and staff) the pending email account that is linked to this Gravatar account is (email visible only to moderators and staff)

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  staff-doublebassd · Staff · Sep 13, 2020 at 8:19 pm

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  Hi there,

  Since you have a Gmail address, WordPress.com emails are known to end up in your social tab if you have that enabled. I would also check your spam folder to see if the email ended up there. Either way, if you search for your domain in the general inbox search field, you should be to find the email we sent to you regardless of the folder or tab that it is in.

  Hope this helps.

  Thanks,

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  walkerrragsdale · Member · Sep 13, 2020 at 8:54 pm

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  That does not seem to be working either? Is there any other way to get the email changed?

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  staff-doublebassd · Staff · Sep 13, 2020 at 9:15 pm

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  Hi there,

  I went ahead and activated the account for the current email, so it is now verified. You should now be able to update the email.

  Let me know if you have any other questions.

  Thanks,