WordPress not letting me purchase Guided Transfer
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WordPress is not letting me purchase Guided Transfer. When I try to check out from my shopping cart, WordPress processes and then tells me the following error message: This blog already has some of these upgrades. Did you mean to renew your subscriptions? I have never transferred my blog to WordPress.org before so not sure why it isn’t letting me complete the transaction.
The blog I need help with is: (visible only to logged in users)
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Hi there,
That doesn’t sound like the right answer at all! I am going to have our engineering team take a closer look here, and I will update you when I know more.
Thanks for your patience. :)
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Hi there,
If I can ask, are you trying to add Guided Transfer by going to the Store tab in your admin dashboard, or are you trying to add it via another method?
If you go to your Store tab, do you see the following text on the Guided Transfer option?
If not, please let me know how your view differs, or if you tried purchasing the transfer via a different method?
Hopefully we can get this figured out so I can switch my site over :)
What is holding up the process is the custom fonts you have enabled in Appearance>Customize>Fonts
Can you go there and click on the “X” buttons to return to the default fonts. From there you will be able to proceed with the transfer without any trouble.
Hope that helps. Please let me know if you have any further questions.
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Yes, that helped, thank you so much! I purchased Guided Transfer so hopefully will be switched to WordPress.org soon :)
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