WordPress not working

  • Unknown's avatar

    My dashboard disappeared after installing a plug-in called the accordion plug-in, and a white screen with the message ‘There has been a critical error on this website’ appeared instead. For instructions, please check your site administrator’s email inbox.
    Please help!!! Got no email in mailbox. Please suggest what to do?

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • Howdy –

    Looking at that site I can see it’s hosted on Hostinger. It’s not using our managed hosting environment from WordPress.com.

    For help, I would contact them first. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/

    On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.

    All of our hosting plans are available on https://wordpress.com/pricing/ We can help you connect the domain and get this project off the ground as part of our personal plan.

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