WordPress page failure

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  ktoubes · Member · Dec 19, 2011 at 10:38 am

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  I’m having a lot of problems since two weeks ago. Since yesterday, I can’t upload images, get the short URL, add tags… The buttons will not respond.

  I having the same problem in Firefox, IE, Chrome and Safari. And I have tried using a MAC and a Win PC.
  Blog url: http://reachingthethirties.wordpress.com/

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  kardotim · Member · Dec 19, 2011 at 2:08 pm

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  Can you please try clearing out your cache and cookies? Also make sure you are running the latest browser version.

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  ktoubes · Member · Dec 19, 2011 at 2:58 pm

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  The things that you have suggested fixed the problem for a while, but now and then, when pressing a button, the page does not seem to respond.

  I have all my browsers updated.

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  chrisrudzki · Member · Dec 19, 2011 at 6:27 pm

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  Howdy,

  Are all of these computers on the same network? If so, could you try resetting your router?

  Don’t hesitate to contact us again if you need anymore help.

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  chrisrudzki · Member · Dec 19, 2011 at 6:29 pm

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  It would also be helpful if you could provide the following details for me. Please send your response to help@wordpress.com and reference the following link:
  https://en.forums.wordpress.com/topic/wordpress-page-failure

  What is your IP address? http://www.whatismyip.com/

  Can you try loading the following sites and provide trace routes for any that are not working for you or that are running very slowly?

  http://sat.wordpress.com/
  http://ord.wordpress.com/
  http://luv.wordpress.com/

  How to do a traceroute on Windows:

  1. Go to Start -> Run
  2. Type “cmd” and press Enter
  3. When the command prompt comes up, type in tracert sat.wordpress.com and press Enter
  4. We are looking for anything that shows a large number of timeouts. If you see anything like that, copy and paste the results into a reply here.

  How to do a traceroute on a Mac:

  1. Go to Applications -> Utilities -> Network Utility.
  2. Click the Traceroute option at the top.
  3. Type in the domain that is not working for you and hit Enter.
  4. Look for anything that shows a large number of timeouts. If you see anything like that, copy and paste the results into a reply here.

  Thanks!

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  ktoubes · Member · Dec 19, 2011 at 9:37 pm

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  I have tried both at work and from home, same results. I have just tried to upload an image at home: the first time world just fine. The second time, when I try to select an image from my Media Library, the “show” button does not respond.

  I have uploaded the web sites you mentioned and they upload quickly and without any problems.

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  ktoubes · Member · Dec 19, 2011 at 9:38 pm

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  I should mention that my wife has the same problems, so it is not just me (different computer and from different locations).

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  staff-blorbo · Staff · Dec 19, 2011 at 11:38 pm

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  Were you able to send in an email with the information requested above? We’ll need that proceed.

  If you did, we’ll followup via email as soon as we can.

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  ktoubes · Member · Dec 20, 2011 at 8:43 am

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  macmanx, I’ve just sent the e-mail with the info you requested.

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  staff-blorbo · Staff · Dec 20, 2011 at 8:44 am

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  Thanks, we’ll reply via email as soon as we can.

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  ktoubes · Member · Dec 22, 2011 at 10:20 am

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  Still no news?

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  staff-blorbo · Staff · Dec 22, 2011 at 9:31 pm

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  I can’t find any requests from you. Did you send it from the email address on your account?

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  ktoubes · Member · Dec 22, 2011 at 11:17 pm

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  No, I sent it from my personal account, subject: “https://en.forums.wordpress.com/topic/wordpress-page-failure”

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  staff-blorbo · Staff · Dec 23, 2011 at 12:15 am

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  Thanks, we’ll try to track it down and reply. Sorry for the wait. You should hear something by tomorrow.