wordpress payment page keeps closing

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  susancrowther · Member · Sep 8, 2016 at 6:55 pm

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  Trying to upgrade but wordpress payment page keeps closing….

  The blog I need help with is: (visible only to logged in users)

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  susancrowther · Member · Sep 8, 2016 at 6:59 pm

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  using a PC and IPAD – both end up closing the payment screen after inserting Credit Card details.

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  timethief · Member · Sep 8, 2016 at 7:03 pm

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  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  susancrowther · Member · Sep 8, 2016 at 7:20 pm

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  Thanks, its pretty weird. Two different devices and the same issue. Tried about 3 times on each device. Every time, halfway through entering the CC details the payment screen would self close??

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  timethief · Member · Sep 8, 2016 at 7:21 pm

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  You could have dodgy ISP connectivity. Have you checked with your ISP for known issues?

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  susancrowther · Member · Sep 8, 2016 at 7:36 pm

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  my ISP is Three based in the uk.

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  timethief · Member · Sep 8, 2016 at 7:37 pm

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  Thanks for that information. Please be patient while waiting for Staff help.

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  kokkieh · Staff · Sep 9, 2016 at 6:58 am

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  Hi there,

  Have you tried resetting your modem/router, or using a different internet connection?

  There is no reason the page would close while you’re adding information, unless you perhaps started adding the info before the page had completely finished loading. Can you please try again and make sure your browser has finished loading the page before doing anything on it?