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  jmcmenam · Member · Mar 9, 2017 at 6:59 pm

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  I am trying to login to our companies website to make changes and haven’t been able to for a few weeks. The domain address is frozen once I enter login info. Anyone else experiencing similar issues? If so, what is the fix?

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  timethief · Member · Mar 9, 2017 at 7:02 pm

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  One cannot expect to get support without providing the URL of the site in question. Please post it now.

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  jmcmenam · Member · Mar 9, 2017 at 7:10 pm

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  http://www.migroupllc.com/group/wp-admin

  The system will not allow me to login on our network and our IT folks are unable to figure out what is wrong. Thanks!

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  timethief · Member · Mar 9, 2017 at 7:15 pm

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  This site http://www.mpigroupllc.com/ is not a wordpress.com hosted site.

  mpigroupllc.com is hosted by Network Solutions.

  Contact your web host.

  That site is not on our WordPress.COM servers. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

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  jmcmenam · Member · Mar 9, 2017 at 7:18 pm

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  Our site is migroupllc.com and I have always done the editing through WordPress. I want to confirm we are talking about the same website because there is no “p” in our website. Thank you so much!!

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  timethief · Member · Mar 9, 2017 at 7:19 pm

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  You’re welcome and best wishes.

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  jmcmenam · Member · Mar 9, 2017 at 7:59 pm

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  Please confirm that we have the same website: migroupllc.com not the one you referred to above.

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  timethief · Member · Mar 9, 2017 at 8:01 pm

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  migroupllc.com is not registered yet, confirm that yourself here http://www.whoishostingthis.com/?q=migroupllc.com