wordpress premium

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  woodlandparadise · Member · Jun 4, 2018 at 5:35 pm

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  Hello,

  I am currently helping someone build this wordpress website.
  She paid for the premium plan and has proof of purchase.
  Is there any way I can contact someone from wordpress to help me out with this issue?

  Thanks in advance!

  The blog I need help with is: (visible only to logged in users)

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  woodlandparadise · Member · Jun 4, 2018 at 5:36 pm

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  I should have probably added that the purchase isn’t showing up on her account

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  kokkieh · Staff · Jun 5, 2018 at 7:38 am

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  Hi there,

  Please ask the person who made the purchase to comment in this thread using their own account, then we can help them. But we cannot help a third-party with upgrade-related issues on a different account.

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  woodlandparadise · Member · Jun 5, 2018 at 9:37 am

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  Hi, this is the account the purchase was made on.

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  kokkieh · Staff · Jun 5, 2018 at 9:46 am

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  There has not been any purchases page on this WordPress.com account – we don’t even have credit card details on file for this account, meaning none have ever been submitted via the checkout page. Even if the payment failed the account would show that.

  On what date was the payment made. And are you sure it was for the site, http://woodlandparadise.wordpress.com/?

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  woodlandparadise · Member · Jun 5, 2018 at 10:53 am

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  Payment was made on the 24th of may through ideal.

  I really hope she did pay for woodlandparadise.wordpress.com since it is the only domain she owns as well as the only account she has

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  fstat · Staff · Jun 5, 2018 at 11:36 am

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  Hi there,

  Looks like she paid through another account. Can you please ask her to retrieve the transaction ID associated with the purchase by using these instructions:

  https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt

  Then please use the following form to send us the transaction ID:

  https://wordpress.com/wp-login.php?action=recovery

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  woodlandparadise · Member · Jun 5, 2018 at 1:44 pm

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  Hi,

  I think I did it correctly.
  Hopefully she just made a mistake!

  Thank you for helping me out for now.

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  staff-zinnia · Staff · Jun 5, 2018 at 4:30 pm

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  No problem :) We’re happy to help.

  You’ll hear back from us via email after submitting the account recovery form.