WordPress Premium features not used

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  hervepostic · Member · Jan 22, 2014 at 3:54 pm

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  Hi,
  we finally do not need neither use the WordPress Premium features. Can you please cancel our subscription and reimburse us if possible?
  Kind regards,
  Hervé Postic

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 22, 2014 at 3:56 pm

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  Provided you are logged in under the same username account that purchased the upgrades, you ought to be able to request a refund from your dashboard > Store > My Upgrades

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, http://en.support.wordpress.com/domain-mapping/cancel-domain/ and Guided Transfers.
  http://en.support.wordpress.com/upgrades/#refunds
  Note: It takes from 1 – 2 weeks for the refund to be received.