WordPress Pro not registered on account despite payment already completed.

  • Unknown's avatar
    shiftenergytaiwan · Member ·

    Hello!

    I recently started an account with WordPress Pro. I had mistakenly signed up with wrong the email address but regardless the account was created and I had WordPress Pro privileges with the payment charged to my card. When I recently changed the email address to the initially intended email address, the change was accepted but the WordPress Pro privileges have been lost and now the billing the history is gone as well.

    I have Card history and screenshots to back up the payment and changes to the account. Please help!

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    For what site did you buy the Pro plan?

    I checked the shiftenergytaiwan account you used to post here, but I don’t see any record at all of any purchases on this account – if a payment failed that would show in the payment logs for your account, but I don’t even see a failed payment, nor a credit card authorisation from when a new card was added to the account. We have no payment information on file for this account.

    I also checked the logs for http://shiftenergy178809457.wordpress.com/, and that site has never been upgraded, and hasn’t been modified at all since it was created in February.

    Is it possible that you were logged into a different account when you made the purchase, and that you made it for a different site?

  • Unknown's avatar
    shiftenergytaiwan01 · Member ·

    Hello!

    I just double checked and I made a mistake and switched the email addresses and accounts. This is the correct account the correct billing history is now in the account. There doesn’t seem to be any problems right now. Thank you so much for the help!

    Regards.

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