WORDPRESS PRO PAYMENT DECLINED

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  chaznel · Member · Jun 25, 2022 at 10:33 am

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  HELLO..

  Im buyng wordpress pro but all my payment attempts USNG 3 CARDS failed. pls see details below. after payment will I be able to build d website right away. Is there a waiting time? I need t up & running asap.tnx

  1.MASTERCARD
  The transaction was declined. Please contact support
  2. VISA.
  The transaction was declined. Please contact support quoting error AXLZNE.
  3.MASTERCARD
  Purchases are currently disabled. Please contact us to re-enable purchases.

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Jun 25, 2022 at 1:57 pm

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  Hi there,

  I checked your account and your ability to purchase upgrades have indeed been disabled and you should’ve received a notification in your dashboard in regards to this – the one you posted in this thread actually. We cannot assist you in the forums but click on the notification in your dashboard to reach our payments staff and they will address this issue with you.

  Thanks,

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  chaznel · Member · Jun 25, 2022 at 5:42 pm

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  thanks for ur response.

  already clicked after i posted my concern here. but i still havent heard from as of writing.

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  staff-doublebassd · Staff · Jun 25, 2022 at 6:12 pm

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  Hi there,

  Our billing team will definitely get in touch with you as soon as possible. May be a slight delay due to the weekend, but you should hear from them soon.

  Thanks!