WordPress sales contact info
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Does anyone have the WordPress sales contact info. I am interested in purchasing the business package ($299/yr), but I have a few questions before I purchase this package. Please send me the contact info (to a real person) who works for/with WordPress.
Thanks.
Dave
The blog I need help with is: (visible only to logged in users)
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Dave, here’s the link below to upgrade to that package, the window on the right includes a link for live support. Take care, R.
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There are no zombies or robots answering support questions here.
WordPress.com provides free blogs and hosts them free of charge. There are no bandwidth charges. All WordPress.com blogs come with 3000 megabytes (~3 GBs) of space for storing uploaded files and images. Free features are listed here https://en.wordpress.com/features/
See here for details of all 3 plans http://store.wordpress.com/bundles/ offered by WordPress.com.
Premium bundle details http://store.wordpress.com/plans/premium/
Business bundle details http://store.wordpress.com/plans/business/You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and purchase upgrades at > Store > My Upgrades
Your billing history will be at Dashboard > Store > Billing History
Your options for payment are found here http://en.support.wordpress.com/payment/Note that the free plan and the Premium plan do not allow you to upload your own themes or plugins. WordPress.com blogs cannot be equipped for eCommerce transactions unless they have the $299. per year Business upgrade. https://en.forums.wordpress.com/topic/ecommerce-is-now-available-on-wordpresscom?replies=1
See here for ecommerce details http://en.support.wordpress.com/ecommerce/A self-hosted WordPress site might be right for you. WordPress.org offers free software that you can install on a web server. You can upload and install themes and plugins, run ads, conduct ecommerce and edit the database. Learn about the differences here. http://support.wordpress.com/com-vs-org/
Refer to http://en.support.wordpress.com/help-support-options/
If you have more questions st ask speak up here please as there is no phone support. This is a peer support forum where Staff and Volunteers work together cooperatively to provide WordPress.com support. Emailing support means it takes longer to get an answer than posting to the support forums does.
Volunteers answer the majority of all support questions and when we cannot provide support we tag threads for Staff assistance.
We are happy to answer your WordPress.COM questions right here in this thread. Please simply post exactly what you need help with into this thread, knowing there’s rarely ever a question posted here that has not already been asked and answered.
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This is from the FAQ page….
↑ Table of Contents ↑
How do I start a chat?You can begin a chat with one of our Happiness Engineers right from your Dashboard! Log into your blog as you normally would and look for the chat box in the lower right-hand corner.
Click on the box to begin your chat. Simply type your question and hit enter to be connected. Please note, live chat support is available in English only.Live Chat Support is only available through your site’s dashboard; we are not able to provide help through other channels such as Skype although we may occasionally follow up with you via email for issues that can’t be resolved quickly through Live Chat.
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@rennickd
Hello there,
Please note that unless or until one has purchased the upgrade what you are posting does NOT apply.If you have a paid upgrade, please use the “Contact Support” form, where you will receive a choice of having staff answer your question publicly or privately. http://en.support.wordpress.com/help-support-options/
We have a crew of Volunteers who have been answering support questions here for many years who do have the correct answers, so don’t feel pressured to respond to any support threads.
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@rennickd
Reading carefully before posting is required. This is how the support doc you tried to to quote above reads:If you’re a WordPress.com Business or WordPress.com Enterprise subscriber, live chat support is included in your plan. If you’re not a subscriber yet, you can find out more about upgrades for your blog at the WordPress.com Store. … http://en.support.wordpress.com/live-chat/
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My question is still unanswered. I have no chat box on my Dashboard page. I haven’t accessed my dashboard for five years. I don’t remember what type of acct I have. I would like to ask private questions to your staff before I spend $299 on a product I don’t know will be a solution for our needs.
Please have your staff connect with me now in a private chat.
Thanks,
Dave
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Hello? Are my messages connecting with any WordPress staff? My question is still unanswered. I have no chat box on my Dashboard page. I haven’t accessed my dashboard for five years. I don’t remember what type of acct I have. I would like to ask private questions to your staff before I spend $299 on a product I don’t know will be a solution for our needs.
If I spend $299 and then find out WordPress is not the answer for me, what then? It seems like a challenge to connect with company staff/reps.
Please have your staff connect with me.
Thanks,
Dave
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Guys, there were 7 replies to my initial post asking to connect with WP staff. Unfortunately, the replies didn’t help me connect with any WP staff. Now, I’m not getting any replies. What am I doing wrong? I have questions. I’m unfamiliar with WP and their support system, so please let me know how to connect with WP staff to answer my questions.
Thanks,
Dave
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rennickd advised me to upgrade to get the support I need. This seem very weird to me. A company asking you to purchase their product BEFORE you can connect with their staff and ask questions.?. What am I missing?
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Am I replying to myself? Am I not in the right area to ask questions of support? Very frustrating guys.
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Dave,
I do not represent WordPress, I am a fellow member who was trying to help answer your question. I am going to let the volunteers help you, sorry I couldn’t be of more assistance.
Regards,
Ren -
I appreciate your effort. I do have another question I just posted to the community. Here it is:
TOPIC: WP Blogs/Blog pages vs Blog sites rated by search engines
Question for the Blog community and or WP (WoerdPress) staff, as I’m unfamiliar with WP.
Regarding blogs, I understand that WP has blog templates. I am also aware there are web site themes which have a blog template/page designed into some of the themes. As we know, Google likes blogs––it rates the information in blogs higher or more favorably than if the same information was just on a non-blog web page. It’s my understanding that blogging sites help to keep content classified or deemed blog information by virtue of it being at blogging sites.
My question is how can we have our WP blogs be “rated” by search engines the same as if it were on blogging sites? If our content is rated higher on blogging site than anywhere on a WP page, even a WP “blog” page, is there a way to get our blog information integrated with blog sites, but still be on our WP blog page, such as in a WP theme template?
If my question is confusing, but someone understands my meaning, please do your best to address this concern.
Thanks,
Dave
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Have you reviewed the sticky thread at the top of the forum about how to use the forums? Please do that.
When you have a series of questions, do a search one at a time in the Support documents for each item. You will almost always find the answer.
The forums are staffed by volunteers, not staffers.
WP.com blogs are blogs. I don’t know what kind of a distinction you’re trying to draw.
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And @RC the question has been ask by the OP I think at least two other times and answered at least in one thread – having 6 threads going at once does not help the cause at all – makes more work for those who might help you
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