WordPress says I don’t have a site. But I thought I did.

• 

  avinawrites40779f84e0 · Member · Jul 26, 2023 at 11:51 am

  • Copy link
  • Add topic to favorites

  WordPress says I don’t have a site. But I thought I did. I just updated my payment. Expiry was Aug 22 but it seems my site is not registered on my account in WordPress

• 

  fstat · Staff · Jul 26, 2023 at 12:31 pm

  • Copy link

  Hi there,

  I checked your account, and unfortunately, I couldn’t find any sites under it. Sometimes, this confusion happens when a website is hosted on another hosting provider or if you have another WordPress.com account that you might have forgotten.

  Could you please provide me with the exact website URL you’re referring to? This will allow me to check if it’s hosted here on WordPress.com or somewhere else.

• 

  avinawrites40779f84e0 · Member · Aug 2, 2023 at 5:35 am

  • Copy link

  Hi There, sure! It is https://avinawrites.com/

  I keep receiving the email that it is expiring. And I have updated my payment method.

• 

  aleone89 · Staff · Aug 2, 2023 at 10:17 am

  • Copy link

  Hi there,

  It looks like this purchase is with a different account from the one you’re communicating from us currently.

  I keep receiving the email that it is expiring.

  You should login to WordPress.com using the email address that is receiving this email.

  To check, do you still have access to this inbox?

  Many thanks in advance.

• 

  avinawrites40779f84e0 · Member · Aug 9, 2023 at 3:31 am

  • Copy link

  Hi, yes it is linked to my hotmail account. Through wordpress email domain i have purchased the email domain which is linked to my gmail account.

  When I click on the email link to “manage my domain renewal” it goes to the page here. Image below, I do not log in anywhere but I can see my avinawrites icon on the top right hand side,

  

• 

  staartmees · Member · Aug 9, 2023 at 5:41 am

  • Copy link

  You are still logged in as avinawrites40779f84e0. That account doesn’t own your site avinawrites.com. You must log out from current avinawrites40779f84e0 and log in again as avinawrites.

  As you have a paid plan,it’s very easy to restore access to avinawrites by using the Transaction ID – https://wordpress.com/support/account-recovery/#account-recovery-form

• 

  aleone89 · Staff · Aug 9, 2023 at 8:31 am

  • Copy link

  Hey there,

  @staartmees is correct.

  If you require assistance with account recovery – please do let us know and we can guide you as best we can.

  Speaks soon!

• 

  avinawrites · Member · Aug 22, 2023 at 2:09 pm

  • Copy link

  

  Hi, now I have just received this email. I’m really confused. I recently paid for the domain AUD 31.90

• 

  staff-totoro · Staff · Aug 23, 2023 at 1:06 am

  • Copy link

  Hi there,

  I do not see any upgrades under your @avinawrites WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login?
  I can confirm that avinawrites.com is registered at WordPress.com but is under a different account and not your @avinawrites login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Once you are connected to the correct account we are happy to help you with managing your account. Thanks!