WordPress says my account does not exist

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  ztmaudio · Member · May 11, 2018 at 5:18 am

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  Hi,

  When I try to export my data in my Site Settings, it prompts me to log-in again. When inputting my e-mail address, the prompt tells me there is no user registered with that e-mail address. How is this possible?

  The blog I need help with is: (visible only to logged in users)

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  kosiew · Member · May 11, 2018 at 6:36 am

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  hi,

  Your website does not look like it is hosted on WordPress.com.
  We’re able to help only with websites hosted on WordPress.com.

  To clear up any confusion, there are 2 versions of WordPress. WordPress.com is a managed environment different from using the open source WordPress installation. WordPress.com and WordPress.org are two, different entities.

  WordPress.com vs. WordPress.org

  You might check in with your host to see if there’s an error log you could look at for more information. Or, you could look in this forum; perhaps someone there has experienced something similar:
  https://wordpress.org/support/

  You’ll need a free WordPress.org account to post – if you don’t already have one, you can register here:
  https://wordpress.org/support/register.php

  Your hosting provider customer support may also be able to help you.

  Hope this helps