wordpress shares
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The Facebook and Twitter shares have disappeared from my posts. How can I restore them?
The blog I need help with is: (visible only to logged in users)
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I can still see them:
Can you please try clearing out your cache and cookies?
If you are still having a problem, let me know, and we can take the next troubleshooting step, once I get more feedback.
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Thanks for getting back to me. I have cleared the cache and the cookies, but I still can’t see them.
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Are you reporting that the share count numbers have disappeared from your sharing icons? If you are please post to Social share numbers not accurate https://en.forums.wordpress.com/topic/social-share-numbers-not-accurate?replies=33
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If the social share count numbers disappearing is not your issue, and you cannot see the sharing icons at all, then you could have a browser or connectivity related issue.
Please tell us:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/ -
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Thanks for the added information. As Staff ie. pmciano is already posting in this thread he will assist you from here on.
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If you use another browser on your Mac (e.g., Safari, Chrome), can you view the buttons?
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Do you use an adblocker or a social media blocker like DisconnectMe in Firefox? Can you tell me about the plugins you have enabled in Firefox? Here’s a guide for viewing those:
https://support.mozilla.org/en-US/kb/use-plugins-play-audio-video-games#w_managing-plugins
Could you also grab a screenshot of what you see in Firefox and upload it to your Media Library?
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I have uploaded a screenshot of the bottom of post that I know has shares so you can see how none of them are visible.
I have the following plugins enabled in Firefox
Adblock Plus 2.6.7
LeechBlock 0.6.7.1
ProxMate 4.1.2 -
Hi Julie,
Depending on your settings, either Adblock Plus or LeechBlock could be blocking the social media icons. I would try temporarily disabling LeechBlock first and seeing if the icons appear for you. If that doesn’t fix it, you can try the same with Adblock Plus.
If one of those two add-ons are responsible for the buttons disappearing, you may be able to go in to the settings of the add-ons and adjusting them to whitelist any site from *.wordpress.com so that this doesn’t happen any longer.
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