wordpress shares

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  juliecupples · Member · Feb 5, 2015 at 11:04 am

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  The Facebook and Twitter shares have disappeared from my posts. How can I restore them?

  The blog I need help with is: (visible only to logged in users)

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  pmciano · Member · Feb 5, 2015 at 5:06 pm

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  @juliecupples

  I can still see them:

  http://note.io/1Kj0tDE

  Can you please try clearing out your cache and cookies?

  Solve Common Browser Issues

  If you are still having a problem, let me know, and we can take the next troubleshooting step, once I get more feedback.

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  juliecupples · Member · Feb 5, 2015 at 8:40 pm

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  Thanks for getting back to me. I have cleared the cache and the cookies, but I still can’t see them.

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  timethief · Member · Feb 5, 2015 at 8:44 pm

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  Are you reporting that the share count numbers have disappeared from your sharing icons? If you are please post to Social share numbers not accurate https://en.forums.wordpress.com/topic/social-share-numbers-not-accurate?replies=33

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  timethief · Member · Feb 5, 2015 at 8:47 pm

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  If the social share count numbers disappearing is not your issue, and you cannot see the sharing icons at all, then you could have a browser or connectivity related issue.

  Please tell us:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/

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  juliecupples · Member · Feb 5, 2015 at 8:58 pm

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  I can see them on my ipad but not on my Mac air, I’m using OS x10.10 and Firefox 35.0

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  timethief · Member · Feb 5, 2015 at 9:00 pm

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  Thanks for the added information. As Staff ie. pmciano is already posting in this thread he will assist you from here on.

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  pmciano · Member · Feb 6, 2015 at 8:31 pm

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  @juliecupples

  If you use another browser on your Mac (e.g., Safari, Chrome), can you view the buttons?

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  juliecupples · Member · Feb 8, 2015 at 12:36 am

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  Yes, in Safari I can see them, just not in Firefox

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  shawnajroberts · Member · Feb 8, 2015 at 2:50 am

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  Do you use an adblocker or a social media blocker like DisconnectMe in Firefox? Can you tell me about the plugins you have enabled in Firefox? Here’s a guide for viewing those:

  https://support.mozilla.org/en-US/kb/use-plugins-play-audio-video-games#w_managing-plugins

  Could you also grab a screenshot of what you see in Firefox and upload it to your Media Library?

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  juliecupples · Member · Feb 14, 2015 at 1:54 pm

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  I have uploaded a screenshot of the bottom of post that I know has shares so you can see how none of them are visible.
  I have the following plugins enabled in Firefox
  Adblock Plus 2.6.7
  LeechBlock 0.6.7.1
  ProxMate 4.1.2

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  amightywp · Member · Feb 15, 2015 at 3:48 pm

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  Hi Julie,

  Depending on your settings, either Adblock Plus or LeechBlock could be blocking the social media icons. I would try temporarily disabling LeechBlock first and seeing if the icons appear for you. If that doesn’t fix it, you can try the same with Adblock Plus.

  If one of those two add-ons are responsible for the buttons disappearing, you may be able to go in to the settings of the add-ons and adjusting them to whitelist any site from *.wordpress.com so that this doesn’t happen any longer.