wordpress site accidentally deleted
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I was in the process of changing my site from wordpress to shopify. I was getting messages about my jetpack which was on and off due to the transfer. I logged into my account to deactivate the jetpack and it deleted my entire account. I need to get my history back of my sales from the site and all my email contacts that I had on there. i was planning to do that after I turned off jetpack, but my entire site was wiped out. PLEASE HELP!
WP.com: Yes
Correct account: Unknown -
Hi there,
I’m guessing you’re speaking of snsdips.com, correct? I see that was disconnected from your account around 14 hours ago.
If you just reconnect the WordPress site you had at that domain to Jetpack, all the data should still be there. But that cannot be done from our end.
If your WordPress site is still online at your hosting provider, log back into the WP-Admin dashboard. Click on Jetpack in the menu, and follow the prompts to connect. If you’ve already pointed your domain to Shopify, I recommend you temporarily point it back to your old host so you can reconnect it to your site, else the process might create a new Jetpack connection instead of restoring the old connection.
That said, I don’t see any email subscribers via Jetpack for that site, and your WooCommerce sales data does not rely on a Jetpack connection. While Jetpack would have allowed you to access that data via your WordPress.com account, that data is not stored on our servers, but on your hosting provider’s.
To access your sales and customer data and email subscribers you collected via a newsletter plugin, all you need to do is log into WP-Admin. That data will also exist in any backup of your site. Your hosting provider should be able to help you regain access to WP-Admin, or if the site has already been deleted from their servers, should at least still be able to provide you with a backup of the site.
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