WordPress site is not functioning properly

  • Unknown's avatar
    youngjaz1 · Member ·

    I have a self-hosted WordPress site thejazzynation.com and it’s not working properly. This has been a problem for about a year. I am not sure what is going on but people cannot subscribe, the widgets don’t work well, the site is interfering with my old site jazzynation.wordpress.com and I don’t know what to do! I am using godaddy.com as a ‘host’ but I am not sure if that is actually messing things up further. Is there any way someone can go through the back end of my WP site and help me figure this out?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    We do not provide support for any sites that we do not host.

    thejazzynation.com is hosted by GoDaddy.com
    IP Address: 107.180.54.182
    Name Servers:
    ns54.domaincontrol.com
    ns53.domaincontrol.com

    That site is not on WordPress.COM servers and you cannot get support for it here. You are posting to the wrong support forum.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, passwords support docs and support forums, and many people get confused about the two.

    The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

    This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

    Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    Some Jetpack solutions are here http://jetpack.com/support/

    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack

    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

  • Unknown's avatar
    youngjaz1 · Member ·

    Thank you for your response. That is really helpful.

  • Unknown's avatar
    timethief · Member ·

    You’re welcome and best wishes.

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