WordPress site not accessible

• 

  itdepartmentpse · Member · Jun 30, 2016 at 4:45 am

  • Copy link
  • Add topic to favorites

  Until June 25th the blog was accessible online, but with apparent reason it stopped to be accessible. I can’t even access to the admin console inside my blog: summercamp2015.pse.ngo

  Could you check what is the error? Here in the main page of WordPress I can’t retrieve many things as it says I need before to have the new version of jetpack, but it is impossible to me to have it without access to the admin page in the blog.

  Thank you in advance,
  Javier.

  The blog I need help with is: (visible only to logged in users)

• 

  geoffreyshilling · Member · Jun 30, 2016 at 10:59 am

  • Copy link

  The site is loading for me. Did you get this resolved?

  It looks like this site may not be hosted by WordPress.com, but instead asaplatform.info?
  http://www.whois.com/whois/pse.ngo

  I recommend asking on the WordPress.org Support Forums for help with this if you are still experiencing problems:
  http://wordpress.org/support/

  Read more about the differences between WordPress.COM and WordPress.ORG:
  https://en.support.wordpress.com/com-vs-org/

• 

  itdepartmentpse · Member · Jul 1, 2016 at 5:03 am

  • Copy link

  Geoffrey,

  Thank you for your answer, it is resolved yes. It seems that there was a mis-configuration with the hosting partner of the WordPress module (OVH); the domain is hosted also by a different company (ENSET). Too decentralized and tricky somehow.

  We lost configuration at ENSET side (DNS redirection to the OVH server) and WordPress module was not well configured at OVH. But now it is working fine.

  Cheers,
  Javier SALAZAR, IT Director @PSE.

• 

  geoffreyshilling · Member · Jul 1, 2016 at 9:21 am

  • Copy link

  You’re welcome! I’m glad to hear you got things working again!