WordPress sites

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  kaytiaa · Member · Feb 16, 2017 at 5:12 pm

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  I already have 2 sites here on WordPress and I cannot access them because the mobile number I had registered for an authentication code is no longer in use. Is there any other way I can recover control over my sites – I do not have any codes, keys, transaction details etc, just my email address and password, which are not enough.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 16, 2017 at 8:23 pm

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  If required use the account recovery form
  https://en.support.wordpress.com/account-recovery/
  https://en.support.wordpress.com/account-recovery/#account-recovery-form

  If you do not have the required access and someone else registered the site you need to contact the person who registered the account and site under it and have them transfer the sites to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

  I’m not even sure which email address this site is attached to.

  If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.

  Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/

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  kaytiaa · Member · Feb 16, 2017 at 10:46 pm

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  Thanks for that but I cannot complete the recovery form because I cannot provide proof of ownership. I assume there is no other way to prove ownership, such as owning the domain name of one of the two sites?

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  staff-zinnia · Staff · Feb 19, 2017 at 3:57 pm

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  Hi –

  If you had a custom domain name then you can recover the account with those details. You’ll need to locate the transaction ID and then complete the Account Recovery form that timethief shared.

  Here are the instructions you’ll need: https://en.support.wordpress.com/paypal-transaction-id/

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  kaytiaa · Member · Feb 25, 2017 at 11:25 am

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  Many thanks – will try that!

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  staff-zinnia · Staff · Feb 27, 2017 at 3:34 pm

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  No problem :) Best wishes!