WordPress Stats aren't shown anymore Jetpack causes problems after actualisation

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  mathildemag · Member · Jun 17, 2016 at 7:33 pm

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  Hi there,

  after having updated my plugins, among others Jetpack, the latter has disappeared from my plugin list. Unfortunately it is not possible to install it anew as the programme always informs me after unzipping that the target file already exists. Also since the last updating I cannot see my WP stats anymore. There might be a correlation with the updating to the latest WordPress version I did too a little beforehand.

  Thanks for help, Mathilde @ http://mathildemag.com

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 17, 2016 at 7:37 pm

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  This is wordpress.COM support.

  We do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/