WordPress Stats Not Showin

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  shannonpongo · Member · Nov 14, 2018 at 4:38 pm

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  Hi, the stats for my site are showing as zero visitors to my website for the past few days. I’m not sure why as I have had multiple forms/leads come in from the site, proving that I have in fact had visitors. Does anyone know why this would be? Thanks.

  The blog I need help with is: (visible only to logged in users)

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  charleybea · Member · Nov 15, 2018 at 5:24 pm

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  Hello @shannonpongo,

  It looks like you’re using the self-hosted version of WordPress with GoDaddy. Unfortunately we can’t offer much help in these forums since it caters to those using the WordPress.com platform. You can learn more about the differences here: https://en.support.wordpress.com/com-vs-org/

  For help with your self-hosted site, you can try submitting future questions on the WordPress.org forum for assistance with your issue.

  Best of luck!

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  fstat · Staff · Nov 16, 2018 at 9:28 am

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  Hi there,

  This is probably happening because your site’s xmlrpc.php file is being blocked from your server side and this prevents the Jetpack plugin to properly communicate with WordPress.com and display your statistics.

  I suggest getting in touch with your hosting provider and ask them to allow access to that file.

  If this still doesn’t work please post in the Jetpack forum:

  https://wordpress.org/support/plugin/jetpack