WordPress + Stripe payment issue
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Our WordPress site http://www.artinamericaguide.com is connected to Stripe. I’m hearing from clients that when they attempt to update their payment information from their user dashboard, they get a message saying ‘there is a critical error on this website’. I am experiencing the same issue when I attempt to log in from the user end. Please let me know if you can help.
Thank you!
Kristie ( (email visible only to moderators and staff) ) -
Hi Kristie,
Let me note that this forum is dedicated to WordPress.com users who have hosted their websites on WordPress.com, while your website is using WordPress.org software and is hosted on Google Cloud as I can see here: https://hostingchecker.com/.
In your case I suggest you to contact Stripe support: https://support.stripe.com/contact/login.
If that does not help, you can ask the WordPress.org community for advice or look for solutions on existing forum threads:
https://wordpress.org/support/forums.In case necessary here you can read more about the differences between WordPress.org software and WordPress.com: https://en.support.wordpress.com/com-vs-org/
Hope that helps.
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Hi there,
Please contact support for the specific Stripe plugin you’re using on that site. The WordPress.org forums do not provide support for specific plugins, so that is not the best place to go for help in this case. And Stripe support can only help you with issues related to your Stripe merchant account. They have no control over the specific software you use to integrate their service onto your site.
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