WordPress Studio – Share a Demo Site

  • Unknown's avatar
    kellyo78 · Member ·

    I am trying to share a site I am building in WordPress Studio but I keep getting the message “Uh oh! Something’s broken. We’ve logged the issue to help us track down the problem. Try restarting the app, if the problem persists contact support.”

    I have restarted the app more than once. When I click contact support it brings me here. Any suggestions? Solutions?

  • jartes · Staff ·

    Hello! I’ve just tested this with the Studio app in macOS, and it worked without getting the issue you reported.

    Can you please share which operating system and app version you are using? Also, can you share a screenshot with that error? That will help troubleshoot this issue.

    To get the App version in macOS (Apple), you’ll need to go to Studio → About Studio. In Windows, you’ll need to click on the settings button (triple bar button) and then on “About Studio”.

  • Unknown's avatar
    kellyo78 · Member ·

    MacOS Monterrey 12.7.5

    WordPress Studio version 1.0.4

  • jartes · Staff ·

    Thanks for sharing that information.

    I’ll check it with our developers and write you back once I have an update from them.

  • jartes · Staff ·

    Hello again!

    Our developers have found that the Kadence Blocks plugin is interfering with this, as it creates some JSON files under wp-content/uploads/kadence_blocks_library with restrictive permissions (000). This makes the app crash as these files can’t be accessed.

    As a workaround, please open the Studio app and select your site. Then, click on the Terminal button from the Open in… section:

    Once the terminal app is open, please run the following commands:

    • cd wp-content/uploads/kadence_blocks_library
    • chmod 644 *.json

    After that, you should be able to create the demo site to share it. Can you please confirm if it works after running these commands?

    Thanks!

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