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  littlemissaltitude · Member · Aug 24, 2023 at 8:14 pm

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  I canceled my subscription a while back so that I wouldn’t get charged for the following year. Yet I still have been charged twice now even though I cancelled my account. I don’t understand what is happening and am asking for a refund. I make below the poverty line with my job and genuinely cannot afford this unfortunately. Additionally I have not used any of the services offered with this website’s subscription. Please help.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Aug 25, 2023 at 3:42 pm

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  Happy Friday!

  Thanks for reaching out so we can look at this together.

  I can see that the original purchase was $51.89 and utilized a 50% coupon on 2022-08-16. The next (and only other charge) is from the annual renewal on 2023-07-17.

  We aren’t able to process a refund while the chargeback is in place with the bank. Please contact them and ask for it to be removed. The fastest way to get a refund is from us directly, and it’s not possible to issue it while the chargeback is in place. It should be immediately reflected in our system once that’s been done. Write back to us here once it’s been removed and we will help you out with the refund.

  This purchase included a custom domain registration littlemissaltitude.com. Do you want to maintain ownership of this domain or are you okay letting somebody else buy it?