WordPress support

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  palihue · Member · May 27, 2023 at 1:52 pm

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  I have a business plan. I have been contacting WordPress support for 3 days now. My live chat is not working and by email they don’t respond. I don’t know what else to do.

  The blog I need help with is: (visible only to logged in users)

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  venkateedara · Member · May 27, 2023 at 3:32 pm

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  Hi There!

  Occasionally, installing a plugin or theme might take your site down. Updates to an existing plugin or theme can also introduce conflicts that may cause your site to go offline.

  If this happened with a recent theme or plugin update or install!

  Follow these steps to troubleshoot issues on your site related to plugins and third-party themes:

  1. Switch to a default WordPress theme, such as Twenty Twenty, to see if the issue persists.
     • If the issue goes away, your theme is causing the issue. You can: a) change your theme; b) contact the author of the theme and ask them to fix the issue.
     • If the issue doesn’t go away, proceed to the next step.
  2. Go to Plugins → Installed Plugins and temporarily deactivate all plugins that you can (except for Akismet and Jetpack, which are automatically managed for you and unlikely to be the cause of the issue.)
  3. Check if the issue still exists. If the error is no longer present, the plugin(s) you deactivated was causing the conflict.
  4. Determine which plugin is causing the conflict by reactivating them one by one and testing again after each plugin is reactivated. For process-related conflicts, you should redo the same steps each time.

  Once you learn which plugin was the cause, you can leave the plugin deactivated and contact the plugin’s developer to fix the issue.

  

  Plugins » Solve Problems With Plugins

  in WordPress.com Support

  4 min read

  Plugins add extra features to your website that are not available by default in WordPress software. There are thousands of plugins developed mainly by other individuals and companies who have made their plugins available to all WordPress users. Occasionally, you may encounter a problem with your website related to a conflict with a plugin. Problems can include: An error message such as “The
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  palihue · Member · May 27, 2023 at 3:54 pm

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  As I said, I can’t do anything the site is complete down. I can’t access any support besides here. I can’t change update, take out, put in. Absolutely NOTHING. IT IS SO FRUSTRATING I AM ABOUT TO ASK MY CREDIT CARD TO STOP PAYING WORDPRESS. The only help I get is a non nothing burger

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  thesacredpath · Member · May 29, 2023 at 5:11 am

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  Hi there, I have checked your site, and it appears the Genesis parent theme you are using is not compatible with PHP version 8. I have set your site back to version 7.4 and it is working for me now in testing.

  Can you please test things and let us know if you have any issues? We are here and happy to help.