WordPress Support

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  houseofholistichealing · Member · Dec 20, 2016 at 3:07 am

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  I have been trying to find a live chat option for hours now. I’m very disappointed with the level of support offered. I’don’t want to go to a forum or wait for an email reply. Is there anywhere I can access live chat???? Please contact me, I need help!!!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 20, 2016 at 3:08 am

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  The quick and easy way to get support is to clearly state what you need help with right here in a support forum thread.

  All support docs are at https://en.support.wordpress.com/
  Type in getting help and click search https://en.support.wordpress.com/?s=getting+help

  See: Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/

  There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/

  The best WordPress.COM contact form to use now for Staff assistance is:
  http://wordpress.com/help/contact

  Live chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

  re: direct email support
  Also note, that you can email WordPress.COM Staff at:
  help@wordpress.com

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  houseofholistichealing · Member · Dec 20, 2016 at 4:46 am

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  Thank you so much. I get it now. I really appreciate your help.

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  timethief · Member · Dec 20, 2016 at 6:33 pm

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  You’re welcome. :)