WordPress support AI entirely unhelpful for issue requiring human assistance

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  iggyterwisscha · Member · Sep 19, 2025 at 10:25 am

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  I have been completely unable to contact WordPress support and the chatbot sends me in a loop with itself and it is extremely frustrating. No active users on our domain currently have administrative access, so we require WordPress to give administrative permissions to at least one user. When describing this to the chatbot, the chatbot tells me to contact a human WordPress support team member. However, the chatbot then immediately prevents me from contacting human support on a free account. So it is giving me advice that it then makes impossible to follow.

  Clearly this issue requires contact with a human being. I tried to send an email to help@wordpress.com but the response is once again an AI confirming that this issue requires human assistance, which it then disallows. This seems like a massive oversight in the support structure and I urgently require a solution to this.

  The blog I need help with is: (visible only to logged in users)

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  iggyterwisscha · Member · Sep 23, 2025 at 10:03 am

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  solved