WordPress support does not respond to my messages

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  doudel · Member · Mar 1, 2018 at 12:04 pm

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  I’ve tried contacting WordPress support via the support email page several times, but have not received any responses. Is there another way to contact them? Thanks.

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Mar 1, 2018 at 12:08 pm

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  If you have any paid upgrade and you’ve contacted them via the contact form at https://wordpress.com/help/contact they’ll be in touch with you. Regardless, I’ve gone ahead and tagged this for Staff assistance.

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  skobraf · Member · Mar 1, 2018 at 12:09 pm

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  HI

  I will be Tagging a Staff to Help you answering your questing by adding the tag madlook.

  I hope it does help
  Regards,
  Skobraf!

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  gemmacevans · Member · Mar 1, 2018 at 1:01 pm

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  Hi doudel,

  I see one of our Happiness Engineers last replied to you by email on 22nd February 2018. We also replied to each of the three emails you sent in January 2018. Is the email address on your Account Settings page up to date?

  If so, it would be worth checking your spam folders and doing a global search in your email account for WordPress.com.

  Please let me know if you are unable to find the emails.

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  doudel · Member · Mar 1, 2018 at 3:08 pm

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  Thanks very much. I checked my email address and it’s an old address that is no longer functional. My current address is: (email visible only to moderators and staff). Is it possible to send the previous replies to that address?

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  staff-zinnia · Staff · Mar 1, 2018 at 4:49 pm

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  Yes. First we will need you to update the address on the account. Do that from wordpress.com/me/account/

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  doudel · Member · Mar 2, 2018 at 1:51 am

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  Thanks. I tried to update my email address, but got this message…

  “That email address is already being used.”

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  timethief · Member · Mar 2, 2018 at 2:19 am

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  You can update your email address here https://wordpress.com/me

  There is a single email address that can be used on only one wordpress.COM username account and not on any others, regardless of how many blogs are registered under that username account.

  The wordpress.COM blog’s owner can change the relevant email address on their accounts page at https://wordpress.com/me/account at any time. A confirmation email will be sent to that address.

  For Issues Changing your Email Address see https://en.support.wordpress.com/email-address/#issues-changing-your-email-address

  If you cannot locate an activation or confirmation email check your email client spam filter please and if you use Gmail or a or G Suite account see here https://en.support.wordpress.com/email-notifications/gmail-issues/

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  doudel · Member · Mar 2, 2018 at 3:15 am

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  OK thanks. I entered a different email address.

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  justjennifer · Member · Mar 2, 2018 at 6:44 am

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  @skobraf – just for future reference, if a thread needs Staff assistance, use the MODLOOK tag. In case you haven’t seen it yet, we have a great support guide for volunteers with lots of tips and tricks here: https://en.support.wordpress.com/wordpress-com-volunteers/ Cheers.

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  timethief · Member · Mar 2, 2018 at 6:24 pm

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  @doudel
  You’re welcome.

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  gemmacevans · Member · Mar 4, 2018 at 2:19 pm

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  Hi doudel,

  Thanks for updating the email address on your account. I see someone replied to your email earlier today — it looks like you are all sorted now but please let me know if you need any further help.