WordPress Support is literally just a forum? This is ridiculous
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WordPress Support is literally just a forum? This is ridiculous
The blog I need help with is: (visible only to logged in users)
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Hi there,
I checked your account and you are a VIP client, so support isn’t via the WordPress.com forums – you should be reaching out for support via the VIP dashboard where you should receive a plethora of support options:
https://wpvip.com/documentation/vip-go/accessing-vip-support/
And they’ll be more than happy to assist you with whatever issues or questions you have.
In general, non VIP WordPress.com users have several different support options depending on their plan, including live-chat, email, and these forums:
I’ll reach out to our VIP department and let them know you are looking for support.
Thanks,
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Thank you and my apologies for the mix up! Please let me know if they can get in contact, I’m having major login issues
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You should be able to get in touch with them via the options at https://wpvip.com/documentation/vip-go/accessing-vip-support/
Is that not working for you?
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It doesn’t let me login here….is there any way to just get in contact with someone who can actually help me? This is maddening…Here is my issue, and so far no one seems to have any idea how to help or what to do…can I please get a straight answer or some help from someone, anyone?….I am having some major frustrating issues with my WordPress account. I am connected to the Men’s Journal CMS, and I am stuck in a loop where it won’t let me login and keeps sending me to a page that says:
‘This page isn’t working
http://www.mensjournal.com redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS’
–I’ve tried to clear my cookies, log out and log in, everything I can think of..When I try to get to the mensjournal.com/wp-admin/ dashboard, I am taken to a screen that says the above issue…Is there anything that can be done about this? I am falling very behind at work and this has been extremely frustrating and no one seems to know what to do. Please let me know if there’s anything I can do -
Thank you for reporting the issue. Someone from VIP is about to email you regarding this issue shortly.
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Thank you! I appreciate it…this has been a maddening situation with seemingly no end in sight
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Okay someone did reach out….and gave me the same instructions as I’ve been trying for 2 days, so not surprisingly, this did not work or resolve my issue. Can someone just be straight up with me and tell me they have no idea how to fix this? Because I’m sitting here for 2 straight days as work piles up around me with literally not a single solution that has helped. I am sorry for the frustration but so far nothing has worked and I’m going to have to spend at least 3 extra days catching up on all the work I’ve missed because of this issue
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If you reply to their email, they’ll be able to help you further.
Due to the differences between WordPress.com, WordPress.com VIP, and WordPress.org, we are not able to provide assistance with that here.
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Thanks! I’m having a hard time understanding though…I log in to a wordpress.com website and they sent me over a wordpress.com login in link to try it over again, so maybe you can see why I am confused
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They can help you untangle that over email, those are the folks who know all about how WordPress.com VIP works. :)
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Alright thanks, once again this problem is seemingly hitting a dead end, appreciate the help. I know this isn’t your fault specifically and I apologize for my frustrated tone, but I keep getting the runaround and there’s no end in sight to this issue
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Out of curiosity I clicked on https://www.mensjournal.com/
and got:Access to http://www.mensjournal.com was denied. You don’t have authorization to view this page.
HTTP ERROR 403Is the whole site down?
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Yes, apologies for interrupting your thread. That’s possibly it, as I’m in the UK. I hope you can resolve your issues via the appropriate support channel.
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@themagicrobot – yeah, the site is down in UK and Brazil at the moment:
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@mattjussim – And no need to apologize, we completely understand your frustration. We’re here to assist as much as we can and I’m confident VIP will be able to figure out this issue for you.
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