wordpress support, please contact me

• 

  kasamba2014 · Member · Aug 28, 2014 at 2:31 pm

  • Copy link
  • Add topic to favorites

  We have a paid upgrade to our blog and I have copies of the invoices. The “owner” of the blog is no longer with our company. I need to update the billing information for the blog. Can someone from support please contact me?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Aug 28, 2014 at 10:38 pm

  • Copy link

  Hi there,
  The sole owner of any blog is the person with the username account who registered the blog, who is the original Admin of the blog, and who purchased the upgrades for the blog. That blog owner can update credit card information at > Dashboard > Store > My Upgrades.
  http://en.support.wordpress.com/change-credit-card-details/ and/or renew upgrades.

  You need to contact the blog’s owner and have her/him act on what follows:

  1. You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased upgrades to renew them or transfer the blogs and the upgrades to another username account.

  2. To transfer a blog from one username account A to another username account B you must first log in under the username account A that owns the blog you want to transfer to the other username account.

  3. Then you add the other username account B as an Admin of the blog.
  adding users http://en.support.wordpress.com/adding-users/
  user roles http://en.support.wordpress.com/user-roles/

  4. Then you A can use this process to transfer the blog to that username account B instead http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

• 

  kasamba2014 · Member · Aug 29, 2014 at 1:14 pm

  • Copy link

  As I’ve said, the “owner” of the blog left the company. We don’t have the blog owners contact details.

• 

  timethief · Member · Sep 1, 2014 at 8:38 pm

  • Copy link

  I’m sorry but that does not change what I posted above. You do not own the blog and unless or until the blog’s owner transfer’s it to you that remains your reality.

• 

  amightywp · Member · Sep 2, 2014 at 9:17 am

  • Copy link

  Hi there,

  Your best bet is going to be for you to try and get access to the account via the Lost Password form right here:

  http://wordpress.com/wp-login.php?action=lostpassword

  If you know and have access to the email address which was used to create the account, you can get access this way. Otherwise, you can link from that form to our Account Recovery form which will provide you with the options to try and gain access through other means.