WordPress support says they contacted me via email which I never recieved.

  • Unknown's avatar
    csmartina996839fe6c95 · Member ·

    Hi! Today I asked for help with full-refund and a support member claimed they contacted me via email and my thread was immediately close, I could not reply and now it is even deleted. My problem is that I never recieved any emails from any members of the support and I had no chance to even let them know that I recieved nothing from them. I am having trouble with getting a full-refund back and I want to solve this problem ASAP. After paying for a plan, I saw that it did not have the feature I needed so I don’t need WordPress anymore. I paid today and I would like to cancel today, but at the purchase section I only see a partial refund. I want a full refund and I want to get in contact with someone for real this time. Please reach out.

    The blog I need help with is: (visible only to logged in users)

  • marutim · Staff ·

    Hello there,

    I have checked your logs and see we have followed up via email. At times, emails can end up in the spam folders, please make sure to check it there.

    You have opened a ticket on our WordPress.com support and we have replied to you there as well with the details.

    Let me summarize the steps for you here as well. You have a domain transfer subscription and a WordPress.com plan. You will need to cancel both the subscriptions for a full refund.

    You can manage your purchases here: https://wordpress.com/me/purchases to cancel both subscriptions

    I hope this helps. I will keep this thread open for you to get back to us here if you need further assistance.

  • The topic ‘WordPress support says they contacted me via email which I never recieved.’ is closed to new replies.