WordPress taking forever to process imported file

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  313chris2 · Member · Oct 31, 2018 at 9:00 pm

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  I’m trying to import my file of my old WordPress blog onto my new one. It says ‘processing’, but it’s been processing for over 24 hours. Is something wrong?

  The blog I need help with is: (visible only to logged in users)

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  yashitamittal · Member · Nov 1, 2018 at 7:29 am

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  Hi there!

  What is the address of the site in question?

  The importer on your site might be stuck. So resetting it may help.

  I have added modlook tag into the sidebar tags on this thread for Staff help.

  How do I get a Moderator/Staff reply to my question? 
  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  kokkieh · Staff · Nov 1, 2018 at 12:27 pm

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  Hi there,

  I’ve reset the importer on your site.

  Please unzip the .zip file you have, and import the individual .xml files inside it.

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  313chris2 · Member · Nov 2, 2018 at 12:48 am

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  Okay I unzipped the file, but I can’t import it because the importer is still trying to process the zipped file. I can’t get it to stop and reset.

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  kokkieh · Staff · Nov 2, 2018 at 6:32 am

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  I’ve reset the importer on your site again – it looks like a new import was started after I reset it yesterday.