WordPress- terrible customer service

bluemist27 · Member · Feb 22, 2017 at 9:42 pm
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no one ever asked the site that my content will be transferred over to

The blog I need help with is: (visible only to logged in users)
bluemist27 · Member · Feb 22, 2017 at 9:44 pm
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I am doing a guided transfer in which I want my free wordpress site to be transferred over to my new self hosted website. Impossible to ask them to stop it when no one responds and they don’t have a phone number
timethief · Member · Feb 22, 2017 at 9:44 pm
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You have not posted here before for help https://en.forums.wordpress.com/profile/bluemist27

I do not understand exactly what you need help with. Please clarify.

What is the URL of the site?
timethief · Member · Feb 22, 2017 at 9:45 pm
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Our responses above overlapped.

I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
bluemist27 · Member · Feb 22, 2017 at 9:45 pm
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WHICH site
my new site that I want the stuff transferred to?

There was literally nothing but payment details on the thing to do the transfer
timethief · Member · Feb 22, 2017 at 9:46 pm
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If you prefer you can contact Staff in other ways.

All support docs are at https://en.support.wordpress.com/

See: Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/

Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/

The best WordPress.COM contact form to use now for Staff assistance is:
http://wordpress.com/help/contact

Live chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

re: direct email support
Also note, that you can email WordPress.COM Staff at:
help@wordpress.com
bluemist27 · Member · Feb 22, 2017 at 9:46 pm
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Thank you

I have absolutely no clue how to do anything on here
timethief · Member · Feb 22, 2017 at 9:48 pm
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WHICH site
my new site that I want the stuff transferred to?

What is the URL of the site you wish to transfer from?

What is the URL of the site you wish to transfer to?
timethief · Member · Feb 22, 2017 at 9:49 pm
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Be patient while waiting as I tagged this thread for Staff help.
bluemist27 · Member · Feb 22, 2017 at 10:00 pm
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Soberhombre.com

All the content has been transferred to it I just need the likes and the community social part of wordpress transferred

I never gave them the login details of this new site. Its self hosted using siteground so how could they possibly get into it …
kokkieh · Staff · Feb 23, 2017 at 10:36 am
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Hi there,

You posted this thread minutes after sending a reply via email to our guided transfer team. They answer tickets in the order they are received, not the moment they arrive.

Please be patient while waiting for a reply from them, and please note that sending additional replies to the existing ticket will move your ticket to the back of the queue every time, meaning you’ll take even longer to get a reply.
bluemist27 · Member · Feb 23, 2017 at 1:49 pm
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ok, sorry about that.
kokkieh · Staff · Feb 23, 2017 at 3:20 pm
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Someone should reply to your email ticket soon.

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