WordPress theme customizer is not working properly

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  fmrivera30 · Member · Aug 3, 2018 at 3:10 am

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  My wordpress theme customizer is not showing anything just a blank screen i deactivated all my plugins nothing seems to be working

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  cookgardensew · Member · Aug 3, 2018 at 3:24 am

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  Hi @fmrivera30. What site are you having this trouble on?

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  fmrivera30 · Member · Aug 3, 2018 at 3:26 am

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  on gopalcarajo.com

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  productstohelpyouprofitonline · Member · Aug 3, 2018 at 3:28 am

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  hi , i’m unable to activate any themes , it just tells me to contact support . how do i resolve this ? thanks

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  cookgardensew · Member · Aug 3, 2018 at 4:02 am

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  It appears that your site what we call self-hosted, using the software from WordPress.org. This particular forum helps with sites that are hosted here at WordPress.com.

  You may try posting your question over on the WordPress.org support forum here:

  https://wordpress.org/support/

  I did a quick search on the WordPress.org forums and there are a few posts that sound like users with similar issues to yours, so you may start there to see if any of their solutions apply:

  Forum search for blank customizer

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  gemmacevans · Member · Aug 3, 2018 at 10:12 am

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  Hi fmrivera30,

  I noticed there a message prompting you to update the Jetpack plugin (this creates the connection between gopalcarajo.com and your WordPress.com account) — it would be worth making sure you are up to date in case that is the cause.