WordPress Troubleshoot
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Hi there, I need help with my WordPress because every time I click on installed plugins and permalinks, it goes straight to my website. Also when I try to install the plugin detective it does not list it for me, I did download the file and finally installed but now I can’t activate it because when I click on installed plugins it goes straight to my website on and on again.
What can I do to fix this issue, please?
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Hello there,
Many thanks for reaching out.
Ok so to check when you go to Plugins > Installed plugins > you’re not going to: https://alpileanhealthysupplement.com/wp-admin/plugins.php
Can you tell me what browser is in use, and what browser extensions are also in use please?
Many thanks.
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Hi there. Thank you for your response.
The browser in use is Google Chrome, and browser extensions are the following:
AI Content Detector – Copyleaks
AI Content Detector Chat GPT – Originality.AI
AIPRM for ChatGPT
Application Launcher For Drive (by Google)
Breeze: Website Management Tool
ChatGPT Assistant – Use AI Everywhere
ChatGPT for Google
ChatGPT Writer – Write mail, messages with AI
ColorZilla
EditThisCookie
GoFullPage – Full Page Screen Capture
Google Docs Offline
Google Search Console Extended
Google Translate
Grammarly: Grammar Checker and Writing App
Keyword Surfer
Keywords Everywhere – Keyword Tool
Meta Pixel Helper
MozBar
Norton Home Page
Norton Password Manager
Print Friendly & PDF
Redirect Path
Simple Allow Copy
Take Webpage Screenshots Entirely – FireShot
Ubersuggest – SEO and Keyword Discovery
Video Downloader Professional
WebChatGPT: ChatGPT with internet access
YouTube & Article Summary powered by ChatGPT
I already turned all of them off to see if it was the problem but the issue with WordPress still exists. Also, It was working perfectly one day ago with the same browser and browser extensions. Thanks again for your help!
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Thanks for the list. I see you have a redirection plugin installed, and thanks for the test of disabling all browser extensions.
Can you go to Preferences > Privacy and security > Cookies and other site data, and make sure you are not set to block third-party cookies, and make sure it is also set to allow all cookies? Screenshot: https://d.pr/i/998WmS
If you have another browser installed on your computer, can you log in from that browser and see if you experience the same issue?
The last suggestion would be to log out of WordPress.com, clear the Chrome cache and cookies, restart your computer and modem/router and then test again.
Looking forward to hearing back from you.
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The problem seems to be solved now without turn off the browser extensions. Thank you so much for trying to help.
Best,
Claudio
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