WordPress Unreconized charge at credit card

hotrockblog · Member · Oct 2, 2017 at 2:45 pm
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Hi,

I had $13 charged at my credit card but i don’t reconize it. I already checked both of my WordPress acounts and there is no billing history in any of them.

I tried contact via the support form about 10 days ago but still no answer.
staff-doublebassd · Staff · Oct 2, 2017 at 7:37 pm
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Hi there,

I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, can you post in this thread under the other username/account? I wanted to see if that account has the charge.

Let me know if you have any questions.

Thanks!
jogosjanet · Member · Oct 3, 2017 at 12:56 am
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Hi,

This is my other account, but i coudnt find nothing on the billing history here as well.

Thanks for helping
staff-doublebassd · Staff · Oct 3, 2017 at 5:33 am
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Hi there,

Yeah, it is not under this account either.

Do you remember the domain that was used for the mapping subscription you purchased? You can check information regarding your charge here:

Why was I charged?

You might want to look back in your records to see if you still have the transaction confirmation from the last time the domain was renewed at WordPress.com.

All our payments are processed by PayPal (even if you paid directly with a credit card).

PayPal can provide you with this transaction ID, which we can then verify on our end. It’s a 17-digit number. You can reach them at:

1-888-221-1161
1-402-935-2050 (if calling from outside the U.S.)

You can find additional ways to contact PayPal here:

https://www.paypal.com/us/contactus

When contacting PayPal, please have the following details of the transaction ready:

– Name on card
– Amount and date of transaction
– Card number

Let me know if you have any questions. Thanks!

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