wordpress unresponsive
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My access to my blog – and to WordPress – is no longer working. When I try to go to Stats, or Comments, or Edit just get blank page. When I try to go to Support, same blank page.
Hoping Support will read this and contact me!The blog I need help with is: (visible only to logged in users)
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Hi there, It does sound like a browser issue. https://en.support.wordpress.com/browser-issues/ Have you tried logging out, clearing your browser’s cache and cookies (which will also log you out of any other site you are logged in on) and then shutting down your browser? Then open and log back in to WordPress.com and let us know how that goes.
Regardless, because you have a paid upgrade plan I’ve also tagged your thread for Staff attention.
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Thanks for reply. I am not great with the technology. What do I log out of? How do I clear the browser cache and cookies?
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Hello again, first log out of WordPressdotcom (but make sure you know your username and password so that you can log back in afterwards!). Then you can clear your browser cache and cookies following the guide for your specific browser (Chrome, Firefox, etc.) mentioned in the support document I gave you earlier. Here’s a direct link to the instructions for various browsers: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
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Thanks for reply. I am not great with the technology. What do I log out of? How do I clear the browser cache and cookies?
Not sure about my user name and password (due to disaster with record book). Could these be confirmed via my email address, which you should have?
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My thanks. I did as you suggested and found how to clear cache and the site is now working for me again.
Great service!
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