WordPress Update

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  kkrause22waters · Member · Jan 22, 2025 at 2:07 pm

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  Help! Yesterday, I initiated a WordPress software update on a site that I was given access to, and today it is showing a HTTP Error 500. I need to know if this is just the site being in maintenance mode while updating or if I’ve lost my site. I cannot contact human support regarding the site.

  The blog I need help with is: (visible only to logged in users)

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  dragstor · Member · Jan 22, 2025 at 9:54 pm

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  Hello! 👋🏼

  I checked your site, and it looks like it is a self-hosted WordPress site, not hosted on WordPress.com (you can read about the differences here: https://wordpress.com/support/com-vs-org/).

  You can find more details on your hosting provider here:

  https://wordpress.com/site-profiler/ketchumroofingwindows.com

  💡 Please note — this forum is for WordPress.com sites, and we can’t provide help for self-hosted WordPress sites.

  I suggest asking your question in the WordPress.org support forum:

  • https://wordpress.org/support/forums/

  There is an excellent community of WordPress.org users who can help you.

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  kkrause22waters · Member · Jan 23, 2025 at 12:16 am

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  Thank you very much! I will explore the .org forum site instead.

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  dragstor · Member · Jan 23, 2025 at 7:38 am

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  No worries! 😊

  You can check this FAQ page as well:

  • https://wordpress.org/documentation/article/faq-troubleshooting/