WordPress update and now blank website

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  susanakirk · Member · Nov 30, 2011 at 12:26 am

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  After an update I got a blank screen. I searched the forums and tried all the usual fixes. Taking out line spaces in php files etc. I did a debug and got the following error: Fatal error: Call to undefined method Arras_Widget_Tag_Cloud::WP_Widget_Tag_Cloud() in /smhhome/a-web/a6/a6/susankirk.com.au/public/www/wp-content/themes/arras/library/widgets.php on line 401. Appreciate any help with this. Thanks Susan

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  timethief · Member · Nov 30, 2011 at 12:30 am

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  I’m sorry to report that you have accidentally posted to the wrong support forum. We cannot help you here at WordPress.com with that site as it’s not being hosted by WordPress.com and we run on different software. This is the correct forum for your software http://wordpress.ORG/support/
  WordPress.com vs WordPress.org: The Differences
  http://support.wordpress.com/com-vs-org/

  Best wishes with your site.

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  thesacredpath · Member · Nov 30, 2011 at 12:30 am

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  Sorry, that site is self-hosted and you need to head over to the WordPress.org forums as that is where self-hosted wordpress blogs using the software from wordpress.ORG are supported.

  These forums are for those hosted here on the wordpress.COM free hosting service and things here work differently.

  If you are not familiar with the differences, see this support document.

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  auxclass · Member · Nov 30, 2011 at 12:30 am

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  tried all the usual fixes. Taking out line spaces in php files etc.

  Means only one thing:

  The site you are asking about does not seem to be hosted on WordPress.COM so you need to make friends over at WordPress.ORG the keepers of the software you are using.

  https://en.forums.wordpress.com/topic/7-things-to-know-before-posting-in-wordpresscom-forums?replies=1

  This site is for support of sites hosted on WordPress.COM. You should address your questions to WordPress.ORG the keepers of the software you are using: http://wordpress.org/support/

  For more on the difference: http://support.wordpress.com/com-vs-org/

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  auxclass · Member · Nov 30, 2011 at 12:35 am

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  ~~ Everyone – Stoplights anyone?? All three answers on the same minute – honest I did refresh :)

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  susanakirk · Member · Nov 30, 2011 at 1:13 am

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  Thank you kindly :)

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  timethief · Member · Nov 30, 2011 at 1:14 am

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  You’re welcome. :)