WordPress Update and Theme caused Website to Crash

  • Unknown's avatar
    sarahlatham135 · Member ·

    Hi I updated my WordPress settings as recommended in my dashboard and it caused my website to crash – it now says ‘There has been a critical error on this website.’ on all pages including my wp-admin login.

    I now remember this has happened to me before almost a year ago where I updated my WordPress account and this happened. The way to fix it was to remove the update but I can’t get into my site to do it and I can’t remember how it was done. I’m so mad at myself for not remembering this happens and really could do with some help please.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    Unfortunately, we cannot assist because sarahadventuring.com is not on WordPress.com but is a self-hosted WordPress.org site hosted with Go Daddy.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing (Go Daddy, Bluehost, Hostgator, etc.). You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code, but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    We welcome you to consider moving your site to WordPress.com, as we’d love to further help you. However, since you’re on a self-hosted platform, we do not have direct access to your account and therefore can’t directly address your issue.

    I recommend contacting Go Daddy, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    Hope this helps.

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