WordPress users

• 

  aainitials · Member · Sep 21, 2017 at 1:31 pm

  • Copy link
  • Add topic to favorites

  I have tried to add users via the WP admin dashboard as well as via the PHP route. When i go into the Users list the numbers reflect that there is an additional user, but the entry does not appear in the list of users.

• 

  zyousafi · Staff · Sep 21, 2017 at 5:00 pm

  • Copy link

  Hi @aainitials,

  Would you be kind enough to share the site address/URL you need help with?

  Also can you please confirm you are following the instructions here: https://en.support.wordpress.com/user-roles/?

  Look forward to hearing back from you! :)

• 

  akumarjain · Staff · Sep 21, 2017 at 5:03 pm

  • Copy link

  tried to add users via the WP admin dashboard as well as via the PHP route

  Looks like you have a self-hosted WordPress.org site.
  You can try to get some help in the support forums at https://wordpress.org/support/forums/

  This support channel handles assistance to WordPress.com hosted sites only.

  WordPress.org and WordPress.com are different and it can be little confusing; more information about the differences can be found here: https://en.support.wordpress.com/com-vs-org/