WordPress Website and Admin Access Issues

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  edpellervo · Member · Feb 19, 2024 at 10:32 pm

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  Hello. After not making any changes to my website (which is extremely simple, as it consists of a single page), a lot of ‘Deprecated’ notes suddenly appeared above the main content. And now, when I try to access my WordPress Admin page, I see ‘Deprecated’ and ‘Warning’ notes, and absolutely nothing else. I have no idea why this is happening; could an automatic update of the plugins have somehow caused this? My knowledge of this technology is very limited. Any help would be greatly appreciated.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Feb 20, 2024 at 2:46 pm

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  Hello there!

  I’m sorry to hear that you’re experiencing an issue, but unfortunately, we’re unable to assist directly because we don’t host your site on our WordPress.com managed hosting.

  Let me explain a bit about our services. We are a fully managed hosting provider, and we’ve designed a custom server environment specifically optimized for WordPress. This means we offer built-in security measures and performance improvements, along with dedicated support for any questions you have regarding your site.

  Due to the optimizations we’ve implemented, we use a modified version of WordPress that differs from what you’re currently using with your current provider. Consequently, we don’t have access to your site and aren’t familiar with the specific source of your issue.

  However, I want to present you with an alternative solution. You have the option to migrate your site to our hosting platform, which would allow us to provide in-house assistance. To facilitate the migration process, we’ve developed a migration plugin that you can find here: https://wordpress.org/plugins/wpcom-migration/. Please note that your site would need to be on the Creator plan for this option.

  In the meantime, since your site is hosted elsewhere, we are unable to offer direct help. The good news is that there is a fantastic community available to assist you at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting. The members there are more experienced with these types of issues and will be in the best position to provide guidance.

  Thank you!