WordPress Website is Not Loading

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  jessicaedingtonblog · Member · Mar 2, 2020 at 6:11 pm

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  I recently updated my website to a Divi theme, and everything was working great initially. I have the latest version of all my plugins and the latest WordPress update, but now my website isn’t loading on the front end when I try to customize the website. It just pulls up my menu bar and the loading symbol. I’m not sure how to fix my website not loading, thanks!

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  staff-blorbo · Staff · Mar 3, 2020 at 12:06 am

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  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

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  jessicaedingtonblog · Member · Mar 3, 2020 at 11:25 am

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  Hey there – It’s currently under maintenance mode since I’m redoing my entire site. But my website is jessicaedington.com.

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  staff-mckluskey · Staff · Mar 3, 2020 at 11:30 am

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  Thanks for the URL. I’m afraid that, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Cloudflare.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.