WordPress website totally damaged by upgrade
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Good day, I am totally new to WordPress, so I have a few questions, if I may.
1: Our original website became totally useless after an upgrade to some element of PHP at our service provider. I have a backup of all the files, what I am looking for is some application I can download to view the webpages in the saved backup and perhaps even troubleshoot the coding to somehow extract a useable website from the backup. It was using custom plugins that are now totally shot.
2: Can someone please provide a link to a tutorial that shows step-by-step how to create a simple landing page to say our website will be available soon. At the moment WordPress is just showing some “Hello Word” webpage and I have no idea how to change it.
Thanking you in anticipation.
The blog I need help with is: (visible only to logged in users)
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.
As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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OK, I thought I was in the wordpress.org forums. When a person logs in, it seems that the login redirects to wordpress.com. Very confusing. In any case, we have moved to a different platform, so we will no longer be using WordPress at all.
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