WordPress with paid domain and paid plugins is not working.

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  marcuslohekstrand · Member · May 17, 2021 at 7:48 am

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  This is not okay… Our client as paid for plugins and yet we are not able to access the backend to edit the website.

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  staartmees · Member · May 17, 2021 at 8:09 am

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  What is the URL of that site?

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  deancroyal · Staff · May 18, 2021 at 1:55 am

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  Hi @marcuslohekstrand – We’ll dive in as soon as you can get us the site URL that you’re needing help with.

  If you are sure your client’s account and site are hosted on WordPress.com, and it’s on the Business plan, you’ll want to make sure you have created the user accounts correctly: https://wordpress.com/support/user-roles/#adding-users-to-your-site