WordPress woo commerce support

  • Unknown's avatar
    directonestop · Member ·

    Not all product listed is showing on my Dashboard. I have 27 Item listed but on my dashboard product only shows 25 item. I have 1 product in private but when i click private product, it is empty.

    Where can i get word press woo commerce support? Please advise

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    This forum is for support for sites hosted on WordPress.com.

    Your site is using the self-hosted WordPress.org software, and is hosted on Pressable.com. We have no access to your site and are not able to help with it.

    For help with the WooCommerce plugin, you need to contact WooCommerce support, here:

    Contact Us

  • Unknown's avatar
    directonestop · Member ·

    Hi, im sorry the website is not updated.

    The correct website link should be: http://mingyanjing.com/

    I faced an critical issue on WordPress dashboard woocommerce 3.0.0 product. I have missing product that I couldn’t find on dashboard. And private product is not showing up on dashboard. I could enter by permalink tho
    It all happened when I click ‘create variations from all attributes’ , waited for too long and refresh the page. Seem like my dashboard product went haywire. 🙁

    On the other side backend customer is able to see all the product listed.

    Any idea how I can resolve the issue to retrieve all the missing product tab?

  • Unknown's avatar
    dave2swords · Member ·

    Hi there
    @kokkeih – if i may..

    mingyanjing.com is not hosted here at WordPress.com either. As @kokkeih said, we do not provide support for content not hosted here, and
    https://woocommerce.com/contact-us/
    is the place to get support for Woocommerce

    If you are experiencing problems with WordPress itself, you may get help at https://wordpress.org/support/

    Content not hosted at WordPress.com are what we call here self-hosted, or sometimes WordPress.org. It is easy to be confused by this. The WordPress software is written and maintained by the WordPress.org community, and is the blogging software that is used by over 25% of the web! Because of their commitment to Open Source code, ease of use, and popularity, WordPress software is installed by many hosting providers for use by their subscribers.
    Automattic owns the hosting service known to us as WordPress.com.
    BUT the software that you are using on your self hosted blog has no real connection with WordPress.com, beyond the name.
    https://en.support.wordpress.com/com-vs-org/ explains many of the differences between content hosted here and hosted elsewhere.

    best,
    dave

  • Unknown's avatar
    directonestop · Member ·

    Thank you for explaining. Now i understand the difference between the two site.

    I will look for help on the correct site.

  • Unknown's avatar
    justjennifer · Member ·

    @dave2swords – and by tagging this thread with “woocommerce” we’ll be able to reference this post and your reply when someone else asks.

    #theimportanceoftagging

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