WordPress – worst ever customer service experience yet

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  359music · Member · May 9, 2013 at 5:27 pm

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  This morning I posted on this forum about WordPress correcting my DNS Servers so I can have my domain name live. I also emailed them. I have still not received any kind of response from anybody at WordPress and this is after being charged 3 times for a Premium bundle three days ago. This is the worst customer service I have ever experienced. Has anyone else been treated the same?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 9, 2013 at 5:32 pm

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  I don’t know why you assume that Staff drop everything and deal with brand new incoming emails. That’s not their approach – thank goodness. They provide support for over 38 million and they deal with all threads, support ticket, and email by addressing those with the earliest date and time stamp first.

  You have a thread here tagged for their attention https://en.forums.wordpress.com/topic/wordpress-have-no-dns-records-set-for-my-domain-please-fix-this-asap?replies=7#post-1260720 You have also emailed.

  If we persist in contacting Staff more than once on any issue that moves the time and/or date forward and it takes longer to get help.

  Please be patient while waiting. Also note we cannot use these technical support forums for discussion purposes.

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  359music · Member · May 9, 2013 at 5:38 pm

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  The moment a customer pays for a service, the business that has taken the customer’s money owes that customer at least some form of communication and response. Customer service rather than customer disservice.

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  timethief · Member · May 9, 2013 at 6:13 pm

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  This duplicate thread will be closed. Return to https://en.forums.wordpress.com/topic/wordpress-have-no-dns-records-set-for-my-domain-please-fix-this-asap?replies=7#post-1260720 please and post only into that thread.