WordPress.com App for Windows Crashes

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  kokkieh · Staff · Dec 22, 2015 at 9:29 am

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  At this point I’m afraid I’m out of suggestions for what might help. We have been unable to reproduce this, and I also don’t know of other reports of the app crashing as you describe, so it does appear to be an isolated problem.

  The app does not currently provide crash reports, but we’re working on adding that functionality. Once that’s added we might be able to obtain new information that can help us figure this out.

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  jalexartis · Member · Dec 22, 2015 at 10:09 am

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  I understand. I look forward to a solution whenever it happens. My work around is to edit in the browser! Thanks for all your efforts.

  Jim

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  kokkieh · Staff · Dec 22, 2015 at 2:29 pm

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  Thank you for understanding. I hope to be able to update you with good news on this before too long.

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  jalexartis · Member · Dec 22, 2015 at 2:31 pm

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  You are welcome and thank you!

  I look forward to at least having an app with the ability to render crash reports.

  Jim

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  jalexartis · Member · Dec 25, 2015 at 8:27 am

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  Merry Christmas!

  Good News [of sorts] for me.

  WordPress.Com App black-screen crashed on the other computer I am using it on. That confirms it is not a problem with my HP Touchscreen [driver disabled] Notebook computer.

  Other Computer: HP Envy–non-touchscreen
  OS: Windows 10 Home Premium
  WordPress, Com App Version: 1.2.1

  I was uploading pictures. I selected them and pressed open–then crash…

  I hope this helps. Someone else has to be having this problem???

  Jim

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  kokkieh · Staff · Dec 28, 2015 at 7:04 am

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  I don’t know of any other reports of this happening, no, which is strange, but thank you for the extra information. The fact that both computers are HP machines makes me think it might be an HP-specific driver, but without crash reports it will be hard to pin down exactly what. We’ll keep looking, though.

  And a belated Merry Christmas to you also :)

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  jalexartis · Member · Dec 28, 2015 at 10:41 am

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  Very well. I will keep my fingers crossed…

  Thanks!

  Jim

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  jalexartis · Member · Dec 28, 2015 at 5:22 pm

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  I installed v.1.2.3. I have not noticed and fixes to issues I presented. If I do, I will let you know.

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  jalexartis · Member · Dec 29, 2015 at 9:04 pm

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  CORRECTED: I installed v.1.2.3. I have not noticed any fixes to issues I presented. If I do, I will let you know.

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  jalexartis · Member · Dec 29, 2015 at 9:10 pm

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  Could it be? Maybe…

  Since I installed v.1.2.3. I have not had a black-screen crash. I uploaded 8 photos today using the app. I have also done several previews and other things where a crash has occurred in the past.

  I know it is early and I probably just cursed by good fortune…

  Anyway, I briefly saw something about the update fixing a problem with a hijacked DLL. Might there be a connection with the fix and my problem?

  I will keep you informed…

  Jim

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  jalexartis · Member · Dec 30, 2015 at 12:53 am

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  Too good to be true. I have had one crash–in preview mode, going from tablet to PC. That is about 98% better than before. My hope is the engineers will have some idea as to cause & effect.

  jaa

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  jalexartis · Member · Jan 18, 2016 at 9:52 am

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  Version 1.2.5 is the most stable yet–no crashes so far. I have been using it for 6 days now. It seem that whatever was causing my crashes is resolved. Too bad we do not know exactly what fixed the problem. Nonetheless, it is pleasant to blog with an apparent crash free app.

  Thank you for your help along the way.

  Jim Artis

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  kokkieh · Staff · Jan 18, 2016 at 10:09 am

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  Hi, Jim

  I’m very glad to hear this. Sorry it took so long, and thank you for your patience. Hopefully you won’t have trouble with this again.