WordPress.com can't connect to my site

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  rfischmann · Member · Nov 23, 2015 at 5:45 pm

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  Hi, I’m browsing https://wordpress.com/stats/day/macmagazine.com.br but it says WordPress.com can’t connect to my site. I have Jetpack enabled, updated, with Manage activated. I’m afraid of disconnecting it (and reconnecting), because I might lose something. Any other way to fix it? Thanks.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 23, 2015 at 5:47 pm

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  Note that Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built in to WordPress.COM blogs.

  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.me/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if you can’t find help at either one then you can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  That site is not hosted by wordpress.com and our support docs do not apply to it. We do not provide support for it. You are posting to the wrong support forum to get help with that site.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page