WordPress.com contact information?
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Does anyone have direct contact information for WordPress.com? Phone/email?
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There is no phone support. For all the support options when you have technical support issues see https://en.support.wordpress.com/help-support-options/
Those who have a paid upgrade use the “Contact Support” form, http://support.wordpress.com/contact/ where they will receive a choice of having staff answer your question publicly or privately.
The best contact form to use now is:
http://wordpress.com/help/contact
Live chat will be available there if we have Happiness Engineers available to chat.re: direct email support
Also note, that you can email Staff at:
support@wordpress.com
or
help@wordpress.com -
Thank you. Please note that the contact form (http://wordpress.com/help/contact) does not appear to function for me.
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That means you don’t have a blog registered here under this username account and that you need to use the email link.
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So the individual who initially registered the blog for my organization needs to seek help via the form. No one else with lower levels of admin rights can?
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Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account. You have to contact the site’s actual owner and have them transfer the blog to your username account.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
* You will have to replace “name_of_blog” with the actual blog’s name in that URL.
There is a single email address that can be used on only one username account and not on any others, regardless of how many blogs are registered under that username account. The blog’s owner can change the relevant email address on their accounts page at https://wordpress.com/me/account
For Issues Changing your Email Address see https://en.support.wordpress.com/email-address/#issues-changing-your-email-address
Also, consult these guides:
https://en.support.wordpress.com/email-address/
https://en.support.wordpress.com/email-notifications/gmail-issues/This support doc https://en.support.wordpress.com/passwords/ covers how the blog’s owner can change or reset their account password, and keeping their WordPress.com account (and other online services) secure. See also Selecting a Strong Password https://en.support.wordpress.com/selecting-a-strong-password/
After the blog’s owner logs in clicking this link should display all blogs registered under the same username account, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then you need to follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility
If the log-in information is lost you need to visit https://en.wordpress.com/wp-login.php?action=lostpassword
If you check each and every possible email address and account and are not successful gaining access to the blog(s) then the blog’s owner must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.
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Thanks. This username is the Admin user role for my WordPress blog (which was initially set up by our IT staff) so there is no issue in terms of admin/ownership rights.
The contact form shows gray boxes with a “loading contact form” error message above all three gray boxes. I assume WP is having technical issues, or my browser settings are breaking the code, and that it is not because of my designated user role or the blog itself.
I have tried the email addresses, and am awaiting a response from the WP staff about my blog’s main problem. Thanks again for listing those.
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The Account Recovery Staff need to communicate directly with the site’s actual owner ie. the person who registered the username account that registered the site. They frequently have a backlog so do not expect and instant answer please.
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