wordpress.com desktop app

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  gotographicsgal · Member · May 31, 2016 at 4:55 pm

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  Is there a refresh button? The desktop app doesn’t show the most current updates like the online version.

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · May 31, 2016 at 5:12 pm

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  Hi @gotographicsgal – Can you share with me what operating system you are using, and the version as well. What information are you missing on your app compared to the online version?

  I think you may be running an older version of the app and you may need to update it.

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  gotographicsgal · Member · May 31, 2016 at 9:54 pm

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  Windows 7 64-bit. There’s no version number on the app, only a dialog box under Preferences asking me to select a Release Channel, Stable or Beta. Stable is the default.

  When I click on the icon in my system tray, for instance, the Duplicator plugin shows “Last updated 2 months ago”. Accessing my acount on wordpress.com online shows “Last updated 8 hours ago” (correct).

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  staff-zinnia · Staff · Jun 1, 2016 at 12:12 pm

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  Take a look at each menu in your app, and see if you can find an ‘about’ tab. This will tell you which version you are running and what the current version is. You can also check your downloads to find out which version of the app you are running.

  I am using a Mac, so it may not be identical to your Windows app, but I think you should be able to locate the information with the above instructions.

  You can install the latest version of the WordPress app here: https://apps.wordpress.com/desktop/

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  gotographicsgal · Member · Jun 10, 2016 at 6:12 pm

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  I’m using the latest app version 1.3.3. As an example, I opened it this morning and it indicated that all plugins were up to date for one of my sites. However, when I log into that site, it shows the Duplicator needs an update.

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  staff-zinnia · Staff · Jun 14, 2016 at 12:46 pm

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  Are you using the app for rosecreativestudio.wordpress.com ? Or for a WordPress.org site? If you’re not sure, can you share the domain here and I can let you know.

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  gotographicsgal · Member · Jun 14, 2016 at 5:02 pm

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  I’m using it for .org sites. https://wordpress.com/stats/day – 19 sites.

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  staff-zinnia · Staff · Jun 15, 2016 at 12:21 pm

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  WordPress.com (here) is very different from WordPress.org. WordPress.org sites are self hosted using the installation of WordPress.
  Please read about their differences here: https://en.support.wordpress.com/com-vs-org/

  For help with your WordPress.org site please post at http://wordpress.org/support/

  Support for the WordPress app is found at https://apps.wordpress.com/support/

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  gotographicsgal · Member · Jun 15, 2016 at 3:08 pm

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  These are all wordpress.org sites. They are run through Jetpack plugin and managed on wordpress.com.

  The problem I am having is with Jetpack’s update function on my .org sites.

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  staff-zinnia · Staff · Jun 16, 2016 at 12:17 pm

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  You can contact Jetpack support directly through this form.